I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. She never looked at my recite. I have never heard of this. Are you kidding me. Some things will not hold up like products from other stores but there are some things that are worth buying from there. I have always had a pleasant experience at Ross so I keep going back. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! Sales clerks are not friendly and management is generally unhelpful. Disappointed. It says nothing seven days. We will explain how you can request a return in both cases. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. You paid using a debit card, so it has to go back onto the debit card. If a return is as allowed by your company's return policy, make sure your managers are trained to issue a credit to the same card account that was used for the original transaction. I have made plenty of returns with no issues. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. I had this kind of incident happen to me two other times at another Ross location. Today I return a pair of shoes that I purchased for my 93 yr old mother. Which i spent $250+. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I'm old so they need to listen to me or my child is out of state so they should give me more time. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. The lines can be long. You can ask for an exchange only if the software turns out to be defective. I told the cashier it better not be damaged BC IT IS A GOWN! No, you cannot a return a gift card for cash. They refused because the receipt was one day off. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! Best Selling Brand Options, Does Costco Sell Stamps? I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. I'd rather Ross keep their price low. I am in fact grateful to the owner of this website who has shared this fantastic Last Name*. Your refund will be processed using your original method of payment. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. We will review your message and reach out to you. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. How does the store know if something is washed, unless you tell them you washed it? I'm just hoping that someone can explain this policy to me. So please be considerate when it comes to returns or exchanges. I have no problem with Ross other than their policy to rush you out the door. Step 2: Choose the reason to return the product. ross return policy clearance items. He told me next time to just hold it up to my ear. See Also: The 2 Best Days to Shop at Ross to Save Money What Happens After 30 Days? She is in another state which is harder for also. Manage Settings They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. Yes the ID is needed for purchases made within 24 hours. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled. She said items go on sale every week. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". Had my receipt and tags on my unworn merchandise. An example of data being processed may be a unique identifier stored in a cookie. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! Manager could have easily taken it back. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. The reason for this is because sometimes on some products the product description is not always accurate on the product. Please do not be upset with the ross employee. i shop at 3 different Ross stores on a regular basis. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Manager Tells Me I Need My I.d. To make way for new merchandise, we regularly mark down slow-selling merchandise. *Required Fields. It's not big deal to keep recipes. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" I'm done with Ross. If that was the case then i wouldve let it go. She was extremely rude and I left store in extreme disappointment. I feel they could of made an exception since the product was clearly defective. I honestly did not know that you did not honor it. Key takeaways. I was told that I wasn't getting any no ey back since it took me a month to notice it. Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. Regardless of how inexpensive the items may be. WHAT!!! Exchange for like merchandise only if software is defective. I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. Ross uses this step to monitor any fraudulent activity and return policy abuse. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. Obviously it doesn't have price tag but some other tag. This could be your state photo id, drivers license, passport, or military id. Would not refund. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. Get it together Ross. I don't think so. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. For a list of select categories, see the front of your receipt or ask your cashier. You want cheap stuff but and you call them crooks but in reality its not. Anyway I'll definitely choose a better experience with Burlington next time. Those were purchased on the very 1st receipt where I used both store credit and Discover card. She then put ALL of the merchandise in ONE big bag!! I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. I felt discriminated against and for good reason that I will not go into here. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. I purchased a "leather" belt for my son. You will receive a refund as a store credit or can also choose to exchange the item at its current price. So unprofessional!. I'm just finished cancer treatment Now I know the reason all my neighbors do not want to visit that store! I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. Check out their return policy. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Your email address will not be published. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. So customers that take advantage or try to beat the system ya stick it to them. (she has not even tried yet). If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. What a RIP off. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. The return window for items sold on Target.com begins once the order has been invoiced. I'm old so they need to listen to me or my child is out of state so they should give me more time. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. For additional inquiries not addressed in the above FAQ, please use this form to contact us. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. I want to return it, but I do not have the receipt. If you paid with cash or another payment method, a chargeback isn't an option. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. Store credit never expires, and you can use it at ANY ross, regardless of state. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. A day hasn't passed by. See Also: The 2 Best Days to Shop at Ross to Save Money. I came here to see how long my refund will take to appear on my credit card. In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I purchased By the way, my mom is 84. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. You can't just buy something to use one time and return it later because that's called a rental. Returned it in bag with all tags and the receipt same day . Here's what you'll need to ensure the return goes smoothly: I've only wore it twice and I cut the tag off. This not common practice in all orher department stores. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? They were much less than the ones I were exchanging which the Associate said it was okay. I would rather pay more for a better quality item that would be returnable. like a representative from Ross to contact me with an explanation for this idiocy. V. Ross return policy sucks! I was appalled!!! Ross is a California based discount department stores chain, targeting middle-income households. Ross Return Policy For Jewelry, Swimwear, and Lingerie. They will not provide returns/refunds if youve already opened the software. If you try to return an item without the tag but with a receipt, then we have to check the description. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. Isn't that your job? I had the receipt as well but the store manager said that I cannot return them as they are worn. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. I do a lot of shopping at Rossor at least I used to. I have returned items before, with the receipts, and have had no problems. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. A purchase is a purchase! Other similar brands like Michaels and Sams Club also offer returns without a receipt. If the tags are missing and no receipt, NO REFUND. Had i known this, i probably wouldnt have opened it. Plan on reporting Roses to consumers board. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. Ross employee. Ross is not responsible for lost or stolen cards. It's like "Thanks for your money, now f*ck off! It's not impractical for Ross to require receipts for certain purchases. She balles up the gown in the same bag as the shoes. I hope that I have a more positive experience tomorrow. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! Cashier needs to learn more about return policy of Ross. Once again once you open the fragrance or perfume it is considered altered. Fish Skinner Lake. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? In case of a non-receipt return, you will get store credits. In how many days can we return the product? I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. how do i cancel my teleflora membership, state plumbing license,

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